
Communication SkillsRepeating someone’s point in your own words can make a conversation clearer, but it does not mean you accept their conclusion. Learn when to paraphrase, what to say, and how to move from understanding to an honest response.
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Communication SkillsWhen a request or comment is unclear, it is easy to fill in the gaps yourself. Learn how to pause, ask a focused question and confirm your understanding without sounding defensive or putting words in someone else’s mouth.
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Communication SkillsOpen-ended questions invite explanation; closed questions help pin down a detail or decision. Learn how to choose between them, combine them naturally, and avoid turning a conversation into an interview.
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Communication SkillsActive listening does not require a perfect question or a long silence. Learn a simple way to give someone your attention, check what you heard and respond without rushing to solve the problem.
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Communication SkillsClear communication does not require perfect wording. Before you send a message or start a conversation, identify why you are speaking, what the other person needs to know, and what you are asking them to do. These three elements can help you make everyday messages easier to understand and answer.
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